General Terms and Conditions of Service

When you contract with A&E Appliance Repair, Inc. to do work for you (the “Customer”), the following terms and conditions (“General Terms and Conditions of Service”) will apply to the services we perform and the spare part or other goods we provide. It is your responsibility to familiarize yourself with these General Terms and Conditions of Service, prior to allowing our technician to commence work. Allowing our technician to commence service constitutes acceptance of all terms and conditions detailed herein.

NON-REFUNDABLE DIAGNOSTIC FEE

A&E Appliance Repair Inc. charges a non-refundable service fee (the “Diagnostic Fee”) for all non-warranty visits to the Customer’s residence or business. The Diagnostic Fee will be quoted to you prior to our visit. The fee covers costs incurred by us for travel and the performance of diagnostic services by a trained A&E Appliance Repair Service Technician. By accepting the Service Order, you acknowledge and agree to a) to pay the Diagnostic Fee in full whether A&E Appliance Repair performs recommended repairs or not; and b) that the Diagnostic Fee will be credited toward the cost to repair in the event that Customer agrees to have A&E Appliance Repair perform the recommended repair or replacement.

ESTIMATE

The estimate section of the Service Order summarizes the costs for the parts and service we estimate are required to repair your appliance(s) (the “Price Quote”). By accepting the Service Order, you acknowledge that you agree to the terms of the Price Quote and the agreed upon scope of work. If applicable, sales tax is included in the Price Quote.

PAYMENT TERMS AND COLLECTION COSTS

Payment is due and will be collected upon completion of the services unless we agree otherwise specifically in writing. Payment may be made by check or credit card. Any dishonored check or bank draft will be charged a processing fee of $25.00. You agree to pay all expenses incurred by A&E Appliance Repair for the collection of any unpaid amounts including, but not limited to all attorney’s fees, filing fees and costs. Past due amounts shall bear interest at the annual rate of 18%, or the maximum otherwise allowed by law, whichever is less.

LIMITED WARRANTY

For repairs, parts and service provided by us, we warrant to you that the repairs, parts and service we provide to you will be free from defects in material and workmanship. The duration of this warranty is thirty (30) days from as applicable (i) the date of your receipt of the part, or (ii) the date of repair or service. If during this thirty-day period you discover a defect in the repairs, parts or service you must promptly notify us in writing. A&E Appliance Repair’s obligation for defective parts and/or workmanship, and Customer’s exclusive remedy, shall be limited, at A&E Appliance Repair’s option, to the replacement of any defective parts or workmanship or the refund of amounts paid by Customer for said the service and parts. All warranty claims are subject to inspection and approval by A&E Appliance Repair.

The foregoing warranties do not apply in any manner to the following: a) repair or replacement of any appliances used for any commercial or industrial application; b) cosmetic or non-functional parts, including but not limited to glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners and shelves; c) plumbing supply water lines to any appliance, whether replaced or recommended for replacement by A&E Appliance Repair; d) repair of any appliance that has been moved from the location at which it was originally repaired or installed by A&E Appliance Repair; or e) repairs on appliances for which parts are no longer available from the original manufacturer. Additionally, A&E Appliance Repair shall be under no legal obligation to honor any warranty set forth herein unless Customer has paid all amounts owed under the applicable Price Quote.

THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES EXTEND ONLY TO CUSTOMER.

Limitation of Damages

A&E APPLIANCE REPAIR SHALL NOT BE RESPONSIBLE FOR ANY special, incidental, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THIS AGREEMENT. A&E APPLIANCE REPAIR’S liability for damages is limited to the amount actually paid by the customer. THIS LIMITATION DOES NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

ENTIRE AGREEMENT

These General Terms and Conditions of Service and each Service Order constitute the complete agreement (“Agreement”) between A&E Appliance Repair and Customer and supersede all prior or contemporaneous agreements or representations, written or oral.

DAMAGE WAIVERS

It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. We only provide services under these waivers and our price is based on the customer accepting our waivers.  By requesting that we perform the work, you are accepting our waivers.  If one or part of these waivers is found to not be enforceable that will not prevent the remaining waivers from being enforced.

Waiver of Damages When Moving Appliance

You understand there is inherent risk in when moving appliances.   There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and counter tops.  You acknowledge the technician is not required to move the appliance.  In exchange for his willingness to do so, you promise to hold harmless both the technician and A&E Appliance Repair from any and every liability associated with any such damage as may occur in connection with this movement.

Waiver of Damages When Working with Water

You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage.  Excepting for cases of gross, clearly proven, and explicitly identifiable negligence by the technician, you promise to hold harmless both the technician and A&E Appliance Repair, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence.  By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Failed Cooling Equipment

You understand that, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and that any effort to service and/or repair same carries inherent risks.  Diagnoses are not always straightforward, and, even when carefully performed, repair this equipment and/or service work may involve imperfections that result in failure of the machinery to perform as intended.  Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc.  You acknowledge that, by undertaking to service and/or repair your equipment, A&E Appliance Repair is not accepting responsibility for any such risks.  You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability A&E Appliance Repair, it’s agents and employees from any and all such harms. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Lifting Glass Cook Top

You understand that, in lifting a glass/ceramic cook top surface to access components below it, there is an inherent risk of breakage.  The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing.  While expecting the technician to exercise every due level of care, you nevertheless recognize that the Technician and A&E Appliance Repair explicitly refrain from accepting any responsibility for these risks.  You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from A&E Appliance Repair, its agents and employees from any and all such responsibility.  By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Change Log

  • July 28, 2020: Revised and reorganized content to simplify and clarify our terms

Privacy Policy

You’ve reached the Privacy Policy for A&E Appliance Repair Inc. This Privacy Policy applies to the information we collect from all sources, including in connection with our websites, mobile sites, events, and electronic newsletters or communications.

Overview of our Privacy Policy

This privacy policy outlines how we collect, use, share and protect your personal information.

Data Collection and Sharing

  • We collect data you give us (name, email, home address, etc.) and data from your device (computer “IP” address, hardware, ec.).

  • We won’t share your data without permission and will only share it with companies that comply with our privacy policy.

Privacy Control

  • We’ve created privacy controls to help you manage your data with us

  • You can decide what data you’d like to share and when you’d like to access, correct, delete or move your data

If you have any questions about our privacy policy, please check our Contact Us section. This privacy policy governs privacy practices of our websites and digital services. You may also view our Terms of Service above.

Privacy Policy Sections

Definitions

The definitions below may help you understand some of the words and phrases in this privacy policy.

Aggregated metadata

  • This is data about other data

  • Example, metadata for a photo might be when it was taken or its file size.

  • Aggregate means compiling different types of data into a group

  • Aggregate metadata about you may be used to display relevant content or ads

Geolocation Information

  • Where something is located in the world, usually determined via an internet device.

  • Data can be derived through GPS, cell networks or your IP address and gives us an idea of where your device is located for the purpose of targeting content or ads (with your permission) and to combat fraud.

 Cookies

  • Cookies are small files that your web browser places on your hard drive for record-keeping purposes.

  • By showing how and when visitors use our websites, cookies help us track user trends and patterns. They also prevent you from having to re-enter your preferences on certain areas of our websites where you have entered preference information before.

How to Control Your Data

Privacy Controls

Privacy controls help you determine the personal information you’d like to share with us or advertisers. We require all our partners to abide by the terms of this privacy policy.  Manage your privacy controls here.

Data Sharing Options

Data We Share and Why

  • Payment Information

    • We don’t process consumer payments and instead rely on trusted third-party payment providers (like banks, etc.) that meet our high standards.

    • We accept payment information through online forms or the phone but don’t share data with entities other than payment providers that handle and store your credit card details.

    • Payment providers we use are completely independent and have different privacy policies.

      See a list of our payment providers:

      • Square UP

  • Law Enforcement Authorities

    • Be aware that we may occasionally release information about visitors when release is appropriate to comply with law, to enforce our Terms of Service agreement, or to protect the rights, property or safety of visitors to our site, the public, or OPI.

  • Subscriptions

    • If you subscribe to access our content, we’ll collect some personal data from you such as your name, email, and address.

    • Your data will not be shared with other entities (e.g., advertisers) unless you give us permission.

  • Advertisers

    • You determine what, if any, data you are willing to share with advertisers.

    • With your permission, we may allow advertisers to access your data so ads are more relevant for you. They may track sites you visit, the pages you view or ad you clicked on using  tools like cookies, JavaScript, location data, etc.

How We Keep Your Data Safe

  • Data Security

    • We make reasonable efforts to ensure your personal data is secure and safe with us while taking into account implementation costs and the nature, scope, context and purposes of processing. However, no one can guarantee the complete safety of your information. If you have a reason to believe that your interaction with us is no longer secure, please immediately notify us using the email address or toll-free number found on our Contact Us section.

  • Data Retention

    • Data you provide (e.g., name, email, address) will only be stored for as long as necessary to fulfill services, such as account log in or ad delivery.

    • If you become a member or subscribe, we may hold data about you, with your permission, for a longer period of time to better deliver relevant content, up to 13 months unless you agree to a longer time period.

    • In some cases, after you unsubscribe from an email newsletter or subscription, we may retain your data for a commercially reasonable time for backup, archival, or audit purposes.

Your Rights Regarding Your Data

  • Get a copy of your data

    • in a machine-readable format so you can move, copy or store it with another entity

  • Delete or amend

    • Your personal data** There are exceptions to this under the California Consumer Privacy Act

  • Restrict, or object

    • to the processing of your data

  • Correct

    • any inaccurate or incomplete data we have about you

  • Lodge a complaint

    • with the Federal Trade Commission about how we process your data

Other Important Information

Children’s Privacy Statement

This children’s privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information on your rights under federal law with respect to such information. We do NOT knowingly collect personally identifiable information from children under the age of 13. We screen users who wish to provide personal information in order to prevent users under the age of thirteen from providing such information. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen. Because we do not collect any personally identifiable information from children under the age of thirteen, we also do NOT knowingly distribute such information to third parties. We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information. Because we do not collect any personally identifiable information from children under the age of thirteen, we do NOT condition the participation in online activities of a child under thirteen on providing personally identifiable information.

Changes to This Policy

  • We will not make changes to this policy without letting you know or make changes that clearly violate our core privacy values.

  • If we need to make changes for business or functionality reasons, we’ll let you know in advance so you can review it, adjust your privacy settings or delete your account.

Contact Us

Got an issue? Let us know and we’ll fix it if we can. You have a right to inquire about information related to this privacy policy and how we use your personal information. You can also file a complaint with the United States Federal Trade Commission (FTC), a government agency that broadly oversees fraud and deception in the marketplace. Visit the FTC’s Consumer Complaint Center.

Email us at info@aeappliancehawaii.com or call (808) 848-7155 to leave your message with your name, email, and phone number.

You can also write us at:

A&E Appliance Repair Inc. 

PO box 893219,
Mililani HI 96789

Change Logs

  • August 4, 2020: Revised and reorganized.